The Future of Service 2017

The King's Fund - 09 Nov 2017, 08:45


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Is your business thinking radically enough?

You’ve heard about all the latest trends – from robotics to agile. But has it changed the way you do things?

The Future of Service 2017 will see us discuss different approaches to business transformation, and hear from those who have helped deliver them.

From Matthew Syed’s keynote views on Black Box Thinking, to outsourcing, business agility and big data, we’ll examine how you might be able to look at your organisation through a different lens.

The day will be hosted by Daisy McAndrew, the former Economics Editor and Chief Political Correspondent of ITV News.

The Speakers


Daisy McAndrew

Former Economics Editor, ITV News


Daisy was the Special Correspondent for ITV News, following roles as Economics Editor and Chief Political Correspondent. She previously co-hosted The Daily Politics with Andrew Neil, after starting her career as a researcher at the House of Commons, and has appeared in Have I Got News For You.

Matthew Syed

Author, Bounce and Black Box Thinking


Matthew is a columnist for The Times and an influential thinker on the science of high performance. Well known for his bestselling books Bounce and Black Box Thinking, Matthew sees success as a product of effort; failure therefore becomes an opportunity to adapt and grow.

Edwina Dunn

CEO, Starcount and Founder, dunnhumby


Edwina is co-founder of dunnhumby, the company behind loyalty programmes including Tesco’s Clubcard. She is now CEO at Starcount, a consumer insights company bringing the voice of the customer into the boardroom, and founder of The Female Lead – a not-for-profit project providing more diverse role models for the next generation.

David Haley

SVP Business Transformation Services, Atos


David is the Senior Vice President for Business Transformation Services at Atos. He leads the growth of this £500m division, which includes clients such as Aegon and the National Savings and Investment Bank. David joined Atos in 2014 as Client Executive for the Department of Work and Pensions Personal Independence Payment contract, following roles with Capita, Wipro Technologies and BT.

Edward Scotcher

COO, Agility in Mind


Ed is a leading digital product delivery transformation expert, agile coach, speaker and author who helps organisations improve the way they work. He specialises in Lean and agile coaching, training and consulting with a particular emphasis on helping leaders, teams and individuals shift their cultures to build better products and outpace their competitors.

Mark Palmer

Managing Director, OEE Consulting


Mark started his career in France working for the automotive systems supplier Valeo, before joining OEE Consulting in 2001. Since then, Mark has been translating world class operations thinking into the service industry. He has worked with some of the UK’s best known organisations, including a year at Lloyds TSB as Head of Operations Excellence. He was appointed MD at OEE Consulting in 2008, since then the business has quadrupled in size.

Paul Sweeney

Director, OEE Consulting


Paul has fifteen years’ experience in strategy execution, organisational development and systems thinking, from his work with a roster of blue-chip clients in the UK and Middle East. Paul’s work focuses on transforming performance, with a ‘whole system’ approach combining the best thinking from social science, behavioural economics and systems thinking to deliver innovative and impactful interventions.

Stream 1 | Agility in Mind

Demystifying business agility to deliver true competitive advantage


Many business leaders tend to mistake business agility for agile, seeing it only as a set of rules or methodologies that can be adopted by development teams. Edward Scotcher, COO of Agility in Mind, will use this interactive session to demonstrate the importance of an agile mind-set as an enabler for change for the whole organisation, helping you to shift cultures and outpace your competitors.

Stream 2 | OEE Consulting

Embrace complexity before your challenges kill you


Why do organisations persist in trying to find simple answers to all their problems? Paul Sweeney, Director at OEE Consulting, will examine why our current approach to handling complex problems is wrong. Using case studies he will demonstrate how different thinking can exponentially change situational outcomes.

Stream 3 | Panel Discussion

Is there a key to unlocking workforce productivity?


This interactive session, facilitated by Daisy McAndrew, will see panellists discuss the productivity challenges facing UK organisations and the country as a whole. The audience will be invited to participate in asking questions and providing their views, to establish exactly where the challenges lie, and how they might be resolved.

Registration Options


Standard Registration

£295.00 + VAT